To review, open the file in an editor that reveals hidden Unicode characters. SIP/531001 is the caller located on the queue with 5 weight. FreePBX queue gosub and agi This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. exten > 9010, 1, Answer same > n, Gosub(queue-login, Sales,) same > n. SIP/531002 is the caller located on the queue with 0 weight. Our operators are currently buys, and will get to you as soon as possible. IF (the Agent with current NAN CAN accept the Call) DO DIAL (), IF (the Agent with current NAN CANNOT accept the Call) DO set the NAN number to next logged Agent number and go to 6.

SIP/531007 is the agent connected on 2 queues. Then Asterisk (with my dialplan) do: Waiting for Call comes to 500. AGENTDUMP - The agent dumped the caller while listening to the queue announcement. In order to understand where the problem come, I have put for each output options a log component, but nothing appears on the Asterisk log. Verify that Asterisks config.log shows the following. Asterisk 10 Gosub(context,exten,priority(arg1.,argN)) Description Set the priorityto the specified value, optionally setting the extension and optionally the context as well.

When I unpaused the agent connected on these 2 queues, he is called by the one situaded on the higher weight queue, until now, it’s normal, but the other one situaded on the other queue is hanged up and that is not normal. Then I put an other extension in an other queue, where the same paused agent is connected, but this queue has a lower weight than the other one. I have a problem with my queues : when I have an extension in a queue with one agent connected and this one is on pause.

Gosub get agent queue answer asterisk